Shipping / Delivery Policy

  1. Serviceable Locations
  • Product delivery is available across most pin codes serviced by our courier partners.
  • Doorstep installation service is currently available only in select cities: As per Annexure-1. Serviceability is checked automatically at checkout based on your pin code.
  1. Delivery Timelines
  • Standard delivery: 3–4 business days from order confirmation, depending on location.
  • Installation-eligible orders: after product delivery (or combined, where we offer scheduled delivery + installation), an installation slot will be offered within 3–4 days of delivery, subject to technician availability.
  • Delivery timelines are estimates and may vary due to courier delays, weather, regional restrictions, or force majeure events.
  1. Shipping Charges
  • Shipping charges, if any, are displayed at checkout based on order value, weight, and location. We may offer free shipping above a specified order value (as shown on the Platform).
  • Installation visit charges (if separate from product price) are shown at checkout or at the time of slot booking.
  1. Order Tracking

Once shipped, you will receive a tracking link via email/SMS. Installation appointments will be confirmed separately via SMS/WhatsApp/call.

  1. Failed Delivery / Installation Attempts
  • If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept, re-delivery charges may apply.
  • If an installation appointment cannot be completed due to customer unavailability, inaccessible vehicle, or lack of required permissions at the site, a re-visit charge equivalent to original charges may apply for rescheduling.
  1. Damaged Shipments

Please inspect your package on delivery. Report any visible damage to the courier and to us within 48 hours, with photos, so we can arrange a replacement or refund as per our Cancellation & Refund Policy.