Seller’s Responsibility Policy

This policy defines the responsibilities of Auto Couture Technology Private Limited and any third-party sellers/brand partners listing products on the Platform (“Seller(s)”) toward buyers.

1. Product Listing Accuracy

  • Sellers must ensure product titles, images, descriptions, specifications (fitment/compatibility with vehicle make, model, and variant), pricing, and stock availability are accurate and up to date.
  • Any known limitations (e.g., “not compatible with sunroof variants,” “manual installation only”) must be clearly disclosed on the product page.

2. Product Quality & Compliance

  • Sellers are responsible for ensuring products are genuine, new (unless listed as refurbished/open-box, which must be clearly stated), and comply with applicable Indian quality, safety, and regulatory standards (e.g., BIS/ARAI certification where applicable to the accessory category).
  • Counterfeit, expired, or non-compliant products are strictly prohibited and will result in delisting and, where applicable, legal action.

3. Packaging & Dispatch

  • Sellers must ensure products are securely packaged to prevent transit damage and dispatched within the timelines committed at listing/order confirmation.
  • Sellers must include all promised accessories, manuals, warranty cards, and invoices in the shipment.

4. Installation-Ready Products

  • For products offered with doorstep installation, the Seller must ensure the item is complete, untampered, and includes all mounting hardware/components required for a standard installation, so our technicians are not blocked on-site due to missing parts.

5. Warranty Honoring

  • Where a product carries a manufacturer or Seller warranty, the Seller is responsible for honoring repair, replacement, or refund claims raised within the warranty period, subject to the warranty’s terms (exclusions for misuse, accidents, unauthorized modification, or normal wear and tear apply).

6. Responsiveness to Claims

  • Sellers must respond to escalations, defect claims, or return/refund requests routed to them within 7 business days of notification by Auto Couture Technology Private Limited or the buyer.
  • Failure to respond or resolve valid claims within the specified timeline may result in Auto Couture Technology Private Limited processing the refund/replacement directly and recovering the cost from the Seller, and/or suspension of the Seller’s listings.

7. Pricing & Fair Practice

  • Sellers must not engage in price manipulation, fake discounting, or misleading promotional claims. All taxes (GST) must be correctly applied and reflected in the listed price and invoice.

8. Liability for Product Defects

  • The Seller or Auto Couture Technology Private Limited (where products are sold directly by us) bears responsibility for manufacturing defects, functional failures, and inaccurate fitment claims, and will bear the cost of replacement, repair, or refund in such verified cases, in line with our Cancellation & Refund Policy.
  • Liability does not extend to damage caused by the buyer’s misuse, improper self-installation (where doorstep installation was declined), accidents, or unauthorized third-party servicing after delivery.

9. Data & Confidentiality

  • Sellers and installation partners with access to buyer information (name, address, contact number, vehicle details) must use it strictly for order fulfilment/installation and must not retain, share, or misuse it for any other purpose, in line with our Privacy Policy.