Cancellation & Refund Policy

  1. Order Cancellation
  • Before dispatch: Orders can be cancelled free of charge from “My Orders” or by contacting support, provided the item has not been shipped.
  • After dispatch: Cancellation may not be possible; you may refuse delivery or initiate a return once received (see below).
  • Installation bookings: Can be cancelled or rescheduled up to 72 hours before the scheduled slot without charge. Cancellations within 24 hours of the slot, or technician turned away on arrival, may attract a visit/convenience charge of 60% of the installation charges.
  1. Returns
  • Return requests must be raised within 7 days of delivery, through the app/website or by contacting support.
  • Products must be unused, in original packaging, with all tags, manuals, and accessories intact, unless the return is due to a defect or wrong item shipped.
  • Non-returnable items: electrical accessories once installed, custom-fitted items, consumables (cleaning products, fragrances) once opened, and any item explicitly marked “non-returnable” on the product page.
  • Items installed by our technicians are inspected and approved by the customer at the time of installation; returns after installation are handled only in case of a manufacturing/fitting defect (see Warranty above).
  1. Refunds
  • Once a returned item is received and quality-checked (typically 7 business days), refunds are processed to the original payment method.
  • Refund timelines: 7–10 business days for cards/UPI/net banking (may vary by bank); Cash on Delivery refunds are processed via bank transfer/UPI and may require you to share bank details.
  • Installation charges are refunded in full only if the service was not rendered due to a fault on our end (e.g., technician no-show, defective product); no refund is due if the service was completed as booked.
  • In case of order cancellation due to unavailability of stock or serviceability, full payment (including any prepaid installation charge) will be refunded.
  1. Damaged, Defective, or Wrong Item
  • Report damaged, defective, or incorrect items within 48–72 hours of delivery with photos/videos, via support.
  • Once verified, we will offer a free replacement, repair, or full refund at your choice, including any applicable installation charge.
  1. How to Request a Return/Refund/Cancellation

Contact us at support@driveluxe.in with your Order ID, or use the “Cancel/Return” option under “My Orders.”