Privacy Policy

This Privacy Policy explains how Auto Couture Technology Private Limited (“we”, “us”, “our”) collects, uses, stores, and shares your information when you use our website/app (“Platform”) to purchase car accessories and book installation services.

1. Information We Collect

  • Account & contact details: name, email, phone number, delivery and installation address.
  • Order details: products purchased, vehicle make/model (where relevant for installation compatibility), payment and transaction records.
  • Location data: address and, where required, precise location to schedule doorstep installation and confirm serviceability of your city/pin code.
  • Device & usage data: IP address, browser type, pages visited, cookies, and similar tracking technologies.
  • Communications: messages, call recordings (with notice), and support tickets.

2. How We Use Your Information

  • To process orders, payments, deliveries, and installation appointments.
  • To verify serviceability of your location for installation services.
  • To communicate order status, offers, and service updates.
  • To improve our Platform, products, and installation service quality.
  • To comply with legal, tax, and regulatory obligations.
  • To prevent fraud and ensure platform security.

3. Sharing of Information

We may share your information with:

  • Logistics and courier partners for delivery.
  • Installation technicians/partners operating in your city, limited to information needed to complete the service (name, address, contact number, product/vehicle details).
  • Payment gateways for secure transaction processing.
  • Government or regulatory authorities, where legally required.
  • We do not sell your personal data to third parties for marketing purposes.

4. Data Security

We use reasonable technical and organizational measures such as encryption in transit, access controls, secure payment gateways to protect your data, in line with the Information Technology Act, 2000 and applicable rules.

5. Data Retention

We retain personal data as long as necessary to fulfil the purposes described above and to comply with legal, accounting, or reporting requirements.

6. Cookies

We use cookies and similar technologies to remember preferences, keep you logged in, and analyze site traffic. You can control cookies through your browser settings.

7. Third-Party Links

Our platform may link to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices.

8. Changes to this Policy

We may update this Privacy Policy periodically. Continued use of the Platform after changes constitutes acceptance of the revised policy.

9. Contact

For privacy-related concerns, contact our Grievance Officer at support@driveluxe.in.